Handling Conflict in Children’s Ministry: Biblical Principles and Practical Advice
Raise your hand if you’ve ever received an angry complaint via email or text message. Now, think about that incident and imagine what the “conversation” may have sounded like if it had happened over the phone. What about in person? The fact of the matter is that when dealing with conflict or complaints a good rule of thumb is to deal with them in person, face-to-face. Here are some guidelines that I’ve learned (mostly by mistake) through